Unpair, re-pair, or delete a screen
You unpair a screen from Screens: click the three dots next to the screen (or right-click it) and choose Unpair. The screen stays in the list with the status Unpaired and keeps all its settings. Only the link to the device and the content that was on it get wiped.
Unpair a screen
- Go to Screens.
- Click the three dots next to the screen, or right-click it.
- Choose Unpair.
- Confirm in the popup.
What happens on the screen itself?
The device stops playing and goes back to the pairing screen with a fresh 6-character pairing code. Nothing on the device is wiped or reset; it waits for a new pairing.
What is kept?
Kept: the screen name, the orientation, the time zone, brightness and volume, the on and off schedule, and the rest of the screen settings. You do not have to set them up again after re-pairing.
Wiped: the link to the device and the content that was on that screen. So once you have re-paired, send content to the screen again, see Send content to a screen.
Re-pairing
Use this when you replace old hardware with a new device as well: the screen entry keeps existing with all its settings.
- Read the pairing code off the device.
- Go to Screens and open the menu next to the unpaired screen.
- Choose Re-pair.
- Enter the pairing code and click Save.
A pairing code is 6 characters long and stays valid as long as the device sits on the pairing screen and is online. No new code turns up on its own: the device holds on to the code and only makes a new one after unpairing or after its storage is cleared.
Delete a screen for good
You can delete a screen only once it has been unpaired.
- Unpair the screen as described above.
- Open the menu again. Where Unpair was, you now see Delete.
- Choose Delete and confirm. The screen goes to the trash.
Frequently asked questions
Does an unpaired screen still count toward my subscription? You manage the number of screen licenses on the Subscription tab, see Manage your subscription.
I do not see Unpair. Unpairing falls under the permission to delete screens, and re-pairing under the permission to edit screens. If your role does not have that permission, ask the owner or an admin to do it for you.