Manage subscription: plan, screens, and billing period

See your current subscription

Go to Settings > Subscription in the sidebar. You will see:

• Your current plan (Screenbird or Screenbird+)
• Billing period (monthly or annual)
• Number of screens
• Date and amount of the next invoice
• An overview of past invoices

Add or remove screens

Your subscription is billed per screen. You can add or remove screens at any time.

1. Go to Settings > Subscription.
2. Use the screen counter to set the new number of screens.
3. Click Update subscription.

• Adding screens: billed immediately, prorated for the rest of the billing period.
• Removing screens: takes effect at the end of the current billing period (you keep what you paid for).

Switch between monthly and annual billing

With annual billing you save around 20%.

1. Go to Settings > Subscription.
2. Click Switch to annual or Switch to monthly.
3. Confirm the change.

• Switch to annual: takes effect immediately, you pay the annual amount, and the next invoice is one year later.
• Switch to monthly: takes effect at the end of the current annual period.

Change payment method

1. Go to Settings > Subscription.
2. Click Update payment method.
3. You will be taken to Stripe's secure payment page.
4. Enter the new card or bank details and confirm.

The new payment method is used for the next invoice.

Suspended due to a payment issue

If a payment fails, Screenbird automatically retries it over the next 14 days. During that period you will see a red banner at the top of the dashboard indicating that your account is past due.

To resolve it:

1. Click Resolve payment in the banner, or go to Settings > Subscription.
2. Update your payment method or pay the open invoice via the Stripe portal.

Once the payment goes through, the banner disappears and your screens continue playing without interruption. If no payment is made after 14 days, the screens stop playing until the issue is resolved.

Cancel your subscription

To cancel, see Delete and restore account. You can cancel at any time. Your screens keep playing until the end of the current billing period.

Troubleshooting

My screen counter is greyed out

• Only the owner of the account can change the screen count and the plan. Admins and Users cannot. Ask the owner to make the change.

I am being charged more than expected

• Check the invoice for prorated charges (when you added screens mid-period) or VAT (added based on your country and VAT number).