Manage your subscription: plan, screens, storage, and billing

You manage your subscription under Settings > Subscription. Every change you make there (number of screens, billing period, plan, or extra storage) goes through the Change button. Looking at invoices and changing your payment method happens on the billing page, which you open from that same page. Only the account owner sees this page and can make changes.

What you see on the subscription page

• Your plan with the per screen / month price, and during a trial the date the trial ends.
• Screen licenses: how many of your licenses are in use and how many are still free.
• Storage: how much of your total storage you are using.
• Scheduled change: a change you scheduled that only takes effect later, with a button to cancel it.
• The Billing card with the View invoices and Update payment method buttons.

The date and amount of your next invoice, and the list of earlier invoices, are not on this page. You find those on the billing page, see Invoices and payments.

What Screenbird costs

You pay per screen, per month or per year. Paying yearly works out cheaper per screen than paying monthly.

• Screenbird: 16 USD per screen per month, or 168 USD per screen per year, which comes down to 14 USD per screen per month.
• Screenbird+: 24 USD per screen per month, or 228 USD per screen per year, which comes down to 19 USD per screen per month.

Every screen comes with 10 GB of storage. If you need more, you pick an extra storage tier:

• 25 GB extra: 4 USD per month
• 50 GB extra: 7 USD per month
• 100 GB extra: 12 USD per month
• 250 GB extra: 25 USD per month
• 500 GB extra: 40 USD per month

If you are billed yearly, a storage tier costs twelve times the monthly price.

Add or remove screens

You pay per screen. You can change the number at any time.

1. Go to Settings > Subscription.
2. Click Change.
3. Set the new number of screens.
4. Click Update subscription.

• Screens you add take effect right away and are billed prorated for the rest of the current period.
• Screens you remove drop off at the end of the current period. The dialog shows you the date, and the page then adds a Scheduled change.

Monthly or yearly billing

The billing period sits in the same dialog, under Billing period and plan.

1. Click Change.
2. Under Billing period and plan, choose Monthly or Yearly.
3. Click Update subscription.

With Yearly you pay less per screen than you do monthly. Switching to yearly takes effect right away. Switching to monthly takes effect at the end of your current yearly period; until that date you keep your yearly subscription.

Change your plan

There are two plans: Screenbird (16 USD per screen per month) and Screenbird+ (24 USD per screen per month). The features in the dashboard are the same in both plans; Screenbird+ is meant for customers whose hardware Screenbird manages, and it gives you priority with support. The description next to the plan in the dialog spells out what is included in your case.

You switch plans under Billing period and plan in that same dialog and confirm with Update subscription.

Extra storage

Every screen comes with 10 GB of storage. So your total is your number of screens times 10 GB, plus any extra storage you bought. The price per tier is listed above, under What Screenbird costs.

1. Click Change.
2. Under Additional storage, pick a tier: 25, 50, 100, 250, or 500 GB extra.
3. Confirm the change.

More storage takes effect right away. Less storage takes effect at the end of the current period, and only if what you are using now fits within the new quota.

Look at invoices and change your payment method

1. Go to Settings > Subscription.
2. On the Billing card, click View invoices or Update payment method.
3. Both buttons open a secure billing page. There you go through your invoices, change your card or direct debit details, and add a VAT number.

Only the account owner can open this page.

Payment failed

When a payment fails, a yellow banner appears at the top of the dashboard reading Your payment has failed. Update your payment method to avoid interruption., with the link Update payment method. Only the owner sees that banner.

1. Click Update payment method, or go to Settings > Subscription.
2. Update your payment method on the billing page, or pay the outstanding invoice.

As long as the payment is outstanding you cannot change your subscription; the Change button is disabled and shows Update your payment method first to change your subscription.. If the payment is still missing after 14 days, the account is suspended. You then get a red banner with Resolve payment, and you cannot change anything in the dashboard until the payment comes through.

Cancel your subscription

At the bottom of the subscription page you find the Cancel subscription card with the Cancel subscription button. Your cancellation takes effect at the end of the period you have already paid for. What happens to your account and your data after that is covered in Delete and restore your account.

Frequently asked questions

The Change button or the screen counter does nothing

Only the owner can change the subscription. Admins and users do not see the Subscription tab. Ask the owner to make the change.

I am paying more than I expected

Check your invoice on the billing page for prorated charges (for screens you added partway through a period), for extra storage, and for VAT.