Look at invoices and manage your payment details

You find your invoices under Settings > Subscription: click View invoices on the Billing card. Only the account owner can open this page.

View and download invoices

  1. Go to Settings > Subscription.
  2. On the Billing card, click View invoices.
  3. A secure billing page opens, where you see all your invoices and can download them as PDFs.

You manage your VAT number on that same billing page.

Change your payment method

  1. Go to Settings > Subscription.
  2. On the Billing card, click Update payment method.
  3. Add a new payment method on the billing page that opens.

If you are billed in euros, you can pay by credit card, Link, SEPA Direct Debit, iDEAL, or Bancontact. Apple Pay and Google Pay go through as credit card payments. If you are billed in another currency, only credit card and Link are available.

Get your invoices by email automatically

Fill in an invoice email address and we send the invoice to that address as a PDF after every successful payment, straight to your bookkeeping if you like.

  1. Go to Settings > Company.
  2. Fill in the address under Invoice email.
  3. Click Save.

Leave the field empty and we send no automatic invoice emails. Either way, your invoices stay available through the View invoices button.

Trial period and first invoice

A new account starts with a trial period of 7 days. You pick your plan and go through checkout when you sign up, but nothing is charged until those 7 days are over. The amount depends on your plan, your number of screens, your billing period, and any extra storage; the prices are listed in Manage your subscription.

What happens if a payment fails?

We retry the payment automatically. A bar appears in the dashboard with the Update payment method button. Update your payment method there and your subscription carries on as normal. If the payment never comes through, the account is suspended in the end, and you cannot make changes until the payment is settled.

Frequently asked questions

Why do I not see the billing buttons? The Subscription tab and the billing page are open to the account owner only. Other team members should get in touch with the owner.

Where do I change my plan or number of screens? On that same tab, see Manage your subscription.

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