Billing and Payments

View Invoices

  1. Go to Settings > Subscription.
  2. Click on View invoices under the "Invoices" section.
  3. You will be directed to the Stripe customer portal where you can view and download all your invoices.

Change Payment Method

In the Stripe customer portal, you can update your payment method:

  1. Click on View invoices on the subscription page.
  2. Click on Update payment method.
  3. Add a new payment method (credit card, iDEAL, Bancontact, Apple Pay, Google Pay, or EPS).

Set Up Automatic Invoice Emails

Set an invoice email address and Screenbird will automatically send the invoice as a PDF to that address after each successful charge, for example directly to your accounting department:

  1. Go to Settings > Company.
  2. Enter the desired email address in Invoice email.
  3. Click on Save.

The email contains the official invoice as a PDF attachment and a link to view the invoice online. If you leave the field empty, we will not send automatic invoice emails; your invoices will always remain available via the Stripe customer portal.

Free Trial Period

New accounts start with a free trial period of 7 days. During the trial period, you have full access to all features. After the trial period ends, your first invoice will be charged automatically.

What Happens if a Payment Fails?

If a payment fails, we will automatically try again. You will receive an email with instructions to update your payment method. Your account remains active for 14 days. After 14 days without a successful payment, your account will be temporarily suspended.

Tip: Check your payment method regularly to ensure it is valid and prevent interruptions.

© screenbird.app