Delete and restore your account

Only the owner can delete the account. Go to Settings > Company, scroll down to Danger zone, type the word Delete in capitals in the confirmation field, and click Delete company. You are not asked for a password. After that you have 30 days to bring the account back.

Delete the account

1. Go to Settings > Company.
2. Scroll down to Danger zone and the Delete company block.
3. Type the word Delete in capitals in the confirmation field. The button stays gray until the word matches exactly.
4. Click Delete company.

You are signed out right away and you get a confirmation email.

What happens after you delete

• The subscription is stopped as of 30 days later, and billing is paused straight away, so nothing more is charged.
• Your data is kept for 30 days.
• Team members can no longer work in the account. When they sign in, they see that the owner has closed the account, with the owner's name alongside.
• After 30 days, the following is permanently deleted:

- All files, designs, and media

- All screens and connections

- All teams and users

- All playlists and schedules

Restore the account

Within 30 days, only the owner can bring the account back:

1. Sign in with your existing credentials.
2. You land on the Account canceled page, which tells you how many days are left before the data goes for good.
3. Click Restore my account.
4. The paused subscription is resumed and you go back to the dashboard. If it cannot be resumed, you are sent to the payment page to start the subscription again.

Team members get no restore button on that page. All they can do is sign out and get in touch with the owner.

After 30 days, there is no way back.

Delete your own user account

If you only want to remove your personal login and not the whole company: go to Settings > Profile, to the Delete account block. Enter your password and click Delete account. If you are the owner, you first have to hand ownership over to another user. See Profile settings.

Cancel or delete

Canceling and deleting do not start at the same moment, but they end up in the same place: both start a recovery period of 30 days, after which the account, files, screens, and settings are permanently deleted.

	Cancel subscription	Delete company
Access	Until the end of the paid period	Gone right away; only the owner can still sign in to restore
Recovery period	Starts after the end of the paid period	Starts straight away
Data	Permanently deleted 30 days after the recovery period starts	Permanently deleted 30 days after you delete
Cost	None after the paid period	Billing stops straight away

You cancel through Manage your subscription.