Network requirements and firewall settings

Minimum internet speed

Screenbird Player requires a minimum internet connection speed:

  • Download speed: 5 Mbps minimum (10 Mbps recommended)
  • Upload speed: 1 Mbps minimum
  • Latency (ping): Less than 100 ms

If your connection is slower, content may buffer or fail to load properly.

Connection type

Screenbird Player works with:

  • Broadband (cable, fiber, DSL)
  • WiFi (2.4 GHz or 5 GHz)
  • Mobile hotspot (4G/5G)
  • Wired Ethernet

Note: WiFi is generally less stable than a wired connection. For mission-critical installations, use a wired Ethernet connection.

Required ports

Screenbird Player uses the following ports:

  • HTTPS (443): Secure communication with Screenbird servers
  • HTTP (80): Fallback for older devices or redirects

Note: Some integrations (YouTube, Vimeo, social media) may require additional ports or protocols.

Firewall settings

Make sure your firewall allows:

  • Outbound HTTPS traffic to player.screenbird.app
  • Outbound HTTPS traffic to api.screenbird.app
  • Outbound traffic to CDN servers for content delivery
  • Outbound DNS requests

If you are using a corporate firewall, contact your IT department to whitelist the Screenbird domains.

Whitelist these domains

To ensure Screenbird works properly, whitelist these domains in your firewall:

  • player.screenbird.app
  • api.screenbird.app
  • dashboard.screenbird.app
  • cdn.screenbird.app
  • integrations.screenbird.app
  • *.cloudflare.com (CDN content delivery)
  • googleapis.com (Google integrations)
  • microsoft.com (Microsoft 365 integrations)
  • facebook.com (Facebook/Meta integrations)
  • instagram.com (Instagram integrations)
  • youtube.com (YouTube integration)

Proxy servers

If your network uses a proxy server:

  1. Configure your device to use the proxy
  2. Screenbird Player will automatically detect and use the proxy settings
  3. Make sure your proxy allows HTTPS traffic to the domains listed above

WiFi recommendations

  • Use 5 GHz WiFi if available (faster and less interference)
  • Keep the device close to the WiFi router
  • Avoid obstacles between the router and device
  • Use a dedicated WiFi network if possible (not shared with many other devices)
  • Monitor WiFi signal strength (aim for -70 dBm or better)

Troubleshooting

Content won't load

  • Check your internet speed (use speedtest.net)
  • Check if the firewall is blocking Screenbird domains
  • Restart your router
  • Move the device closer to the WiFi router

Connection drops frequently

  • Switch to a wired Ethernet connection if possible
  • Move to 5 GHz WiFi if available
  • Check for interference from other devices
  • Contact your ISP to check for line issues

DNS resolution fails

  • Try using a different DNS server (e.g., 8.8.8.8 or 1.1.1.1)
  • Check if your firewall allows DNS requests
  • Restart your device

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